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Mission Statement We at Custom Coins LLC do our best to provide top quality products, and the best customer service in the industry. We will do whatever possible to help you create the best coin or lapel pin. We are a small simple company with high regard for others. We offer top quality products just like similar larger companies. We also do our best to be competitive. We do not charge you any art fees with a firm order.
Artwork We require a firm approval on your artwork before we will proceed with your order. All orders are custom so we want to make sure we know exactly what you want. We do our best to make the proof look as much like the finished product as possible. Some things, for coins and lapel pins are impossible to show on the digital proof. But we will do our very best to explain everything to you. We do not charge any art fees as long as you place an order with us. If you request artwork from us and do not place an order within 60 days, you will be billed a $200.00 art charge. Copyright Policy If you want to use a logo that contains a copyright or a registered trademark, it is your responsibility to obtain permission to use the logo. You are also responsible for any licensing fees or royalties that must be paid. You must also submit the appropriate paperwork from the licensing agency granting Custom Coins LLC. permission to use the logo. Order Policy Once payment is received and artwork is approved your order will be processed. If an order is cancelled after it is in production you may be required to pay die fees or any other fees that may have acquired. Preproduction Sample Policy Preproduction sample policy – We do not typically provide a preproduction sample coin. However if you request a sample will provide a scanned image via email, or mail a hard sample to you. A deposit of $300.00 or more is required to cover the cost of the dies. If changes are made to the design after the sample is produced you are responsible for the additional die fees. Remake/return Policy Products will be remade at no cost to you only if we have made a mistake. If the product is made exactly to the approved artwork it will not be remade. We require firm approvals on all artwork, (and in most cases two approvals). It is your responsibility to make sure the artwork is what you want before you send your approval. Because all of our products are custom we only accept returns on items that are incorrect per our mistake. We do not accept returns on items that you could not sell. In order to make a return you must first contact us for a return authorization. Shipping All products will be shipped to you UPS, unless UPS service is not available in your area. If UPS is not available we will ship your products Priority Mail, through the United States Post Office.
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